Companies, big and small, need an IT department. Gone are the days of bookkeeping and writing letters; everything is technologically oriented now. From data entries and contact details to employee and company information, everything is stored online or on a piece of hardware. You need dedicated support staff for these tasks, and they cannot be the youngest member of your company who claims to know their way around a computer; you need a professional. In this blog post, we’ll make a case for why every organisation needs a professional tech support staff.
Many organisations, especially startups, fail to consider IT as an expense worth allocating resources to. Whilst they understand it’s required to thrive in today’s market, the exact value of it may be lost on them… until the point something goes wrong and they’re left scrambling the market or asking their own employees, who aren’t IT professionals, for help.
This creates quite a stressful situation, be it due to a system shutting down or perhaps something more intense like a data breach.
Every business depends upon computers for their everyday operations to a great extent, and not allocating enough funds towards IT is a recipe for disaster; the question that remains is when will it strike.
Note: These are limited to merely office spaces. With our home now more tech-oriented than ever before, everything we discuss in the blog post equally applies to a household that contains IT equipment such as computers, tablets, laptops, cameras, WiFi etc.
Let’s get one thing straight: we’re referring to professional tech support. So, this means, for most businesses, having a dedicated IT department or hiring a trusted contractor or service provider that can handle all your IT requirements. With that clear, let’s take a look at their value proposition:
Every employee uses the company’s Wi-Fi or data for personal reasons. It’s completely fine to scroll Instagram, listen to music, or even watch a video or two. However, it becomes a grey area when that fine line between “it’s not a big deal” and “that’s a little much” is crossed. You don’t want employees downloading 100GB RPGs using the organisation’s private Wi-Fi or, worse, engaging with content inappropriate for the workplace.
These IT investments, like PCs, storage devices, Wi-Fi, etc., are all meant to help a business grow, and tech support helps in the difficult task of ensuring these technologies are used appropriately and efficiently.
The thing with computers is that they are, indeed, hackable. There is an entire set of human beings that earn their livelihood trying to crack down on the vulnerabilities of a PC and software and then working towards fixing them; and then there is another bunch that does the same but uses this information for nefarious reasons.
A professional tech support service ensures that your devices and the information inside them are set up correctly and secured. They’ll review your entire system for any potential vulnerabilities and fix them as they come to light. Furthermore, it’s their job to stay updated on the latest industry trends, meaning better protection facilities as well as knowledge of new malware, scams, and hacking techniques.
The Internet of Things, or IoT devices, are yet another major part of security, controlled primarily by the IT department. In both a home and office setting, entry into areas is restricted. In this particular situation, making use of smart locks is a great way of ensuring your work and home are secure.
It isn’t enough to merely buy the right kind of equipment; maintaining it is equally important in order to extract true value from it. Let’s face it: we’re all busy. Between work, family, and other responsibilities, who has the time to troubleshoot tech issues? Maintenance and a dedicated IT support team ensure that situations either never occur or are rectified ASAP. No time spent researching the issue, and no chance of accidentally causing further damage.
Whilst the argument could be made that individuals or specific employees can be delegated the job of performing updates (an essential part of the overall maintenance procedure), it’s best to hire a professional for the task so they can decide which upgrades and updates to perform as and when needed.
Professional Tech Support Services’ best service on offer is something called convenience. From setting up new smart home devices and troubleshooting smart locks to managing the security of your personal data, all of these are issues that require a major time investment—time which most of us don’t have. And the inability to perform them further causes stress.
With a dedicated team to help you out, the convenience factor by itself becomes one of the primary reasons why a professional IT support team is worthwhile.
Circling back to what we mentioned at the beginning, while initially, it may seem like an unnecessary expense to hire professional tech support, in the long run, it ends up saving you a substantial amount of money. Take, for example, fixing or installing a smart home device or smart locks on your own. It’s going to take up time and could potentially cost you more if you break it. And if installed incorrectly, there is always the chance of a security breach.
Whereas paying for support from the get-go will get things done right and faster the very first time. Similar scenarios happen all the time, and ultimately, it leads to tech support helping you prevent several mistakes and, indirectly, being cost-effective.
Tech Support, at the end of the day, is essential for a smart home or office space to truly get the best out of its equipment. When everything is sorted in terms of security, maintenance, and upgrades, you can truly extract the most value from your investments and ensure they run well for the duration of their lifespan.
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